Frequently Asked Questions
Everything you need to know about shopping with Enerra.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. International orders may take 10 to 21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Enerra accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Enerra products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure your complete satisfaction.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be changed, though you may still return it once received.